At VJ Infosoft Pvt. Ltd. (operating as Mine Insurance), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mine Insurance software platform.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, designation
- Business Information: Insurance agency details, license numbers, business address
- Client Data: Information about your clients including their insurance policies, premiums, claims
- Financial Information: Commission data, brokerage details, payment information
- Communication Data: Emails, messages, and support tickets
1.2 Automatically Collected Information
When you use our platform, we automatically collect:
- Usage Data: Features accessed, time spent, actions performed
- Cookies and Similar Technologies: Session data and preferences
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve Mine Insurance software
- Account Management: To create and manage your account
- Communication: To send you service updates, technical notices, and support messages
- Customer Support: To respond to your inquiries and provide technical assistance
- Analytics: To understand how our platform is used and improve functionality
- Security: To detect, prevent, and address technical issues and security threats
- Legal Compliance: To comply with applicable laws and regulations
3. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Important information is stored on secure cloud servers with encryption at rest
- Access Controls: Role-based access control with authentication and authorization
- Regular Backups: Daily automated backups to prevent data loss
- Monitoring: Continuous monitoring for security threats and vulnerabilities
- Data Isolation: Each client's data is logically separated from others
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- SMS and email communication services
- WhatsApp messaging services
These service providers are contractually obligated to protect your information and use it only for the specified purposes.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests from government authorities
- Court orders or subpoenas
- Legal proceedings
5. Data Retention
We retain your information for as long as:
- Your account remains active
- Needed to provide services to you
- Required to comply with legal obligations
- Necessary to resolve disputes and enforce our agreements
When you close your account, we will delete or anonymize your personal data within 90 days, unless retention is required by law.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Request a copy of your data in a excel format
6.2 Correction and Update
- Update or correct inaccurate information
- Modify your account settings at any time
6.3 Deletion
- Request deletion of your personal information
- Close your account permanently
To exercise any of these rights, please contact us at support@vjinfosoft.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze usage patterns and improve our services
- Provide personalized experience
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
8. Third-Party Links
Our platform may contain links to third-party websites or services (such as insurance company portals, IRDAI website). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
Your information is stored and processed in India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located.
10. Data Protection Officer
For any privacy-related concerns or questions, you can contact our Data Protection Officer:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Displaying a notice in the application
Your continued use of Mine Insurance after any changes indicates your acceptance of the updated Privacy Policy.
12. Compliance
We comply with applicable data protection laws and regulations, including:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR) principles
13. Contact Us
By using Mine Insurance, you acknowledge that you have read and understood this Privacy Policy.