• India's First Cloud-Based Insurance Data Management Platform
Help Center

Frequently Asked Questions

Find quick answers to common questions about Mine Insurance software

What is Mine Insurance software?

Mine Insurance is a comprehensive insurance management software designed specifically for insurance Professionals, agents, and agencies. It helps you manage your entire insurance business including Life Insurance, General Insurance, Fixed Deposits, policy management, renewal tracking, claims processing, commission calculations, and customer relationship management - all from a single unified platform with web and mobile access.

Who can use Mine Insurance software?

Mine Insurance is perfect for:

  • Multi-Agency Insurance Professionals
  • Insurance Agents and Sub-Brokers
  • Insurance Agencies and professionals Firms
  • Financial Advisors handling insurance products

What types of insurance does Mine Insurance support?

Mine Insurance supports all major insurance types including:

  • General Insurance (Motor, Health, Property, Marine, Fire, WC, Burglary etc.)
  • Life Insurance (Term, Endowment, ULIP, Pension Plans)
  • Fixed Deposits
  • All other insurance products offered by Indian insurance companies

Does Mine Insurance support WhatsApp integration?

Yes! Mine Insurance includes powerful WhatsApp integration that allows you to:

  • Automatically send policy documents to clients
  • Send renewal reminders via WhatsApp
  • Share premium payment notifications
  • Send birthday and anniversary wishes
  • Share policy copies instantly with one click

This feature significantly improves client communication and satisfaction.

Can I access Mine Insurance on mobile devices?

Absolutely! Mine Insurance offers native mobile applications for both Android and iOS platforms. With our mobile apps, you can manage your entire insurance business on the go - view dashboards, check renewals, share policy documents, generate reports, and manage claims from anywhere, anytime.

What reports are available in Mine Insurance?

Mine Insurance provides 50+ dynamic reports including:

  • Business reports (Daily, Monthly, Yearly, Company-wise)
  • Renewal reports with aging analysis
  • Commission and brokerage reports
  • Claims tracking reports
  • Sales team performance reports
  • Business growth analysis
  • Consolidated reporting for Life + General + FD
  • Customer-wise policy reports

Can I manage multiple insurance agencies in one system?

Yes! Mine Insurance allows you to manage multiple agency relationships from different insurance companies within a single platform. You can track separate commission structures, policies, and business data for each agency while maintaining a consolidated view of your entire portfolio.

Does Mine Insurance help with renewal management?

Yes! Our renewal management system is one of our strongest features. It automatically:

  • Tracks all policy renewal dates
  • Sends automated renewal reminders via SMS, Email, and WhatsApp
  • Allows renewal notice uploads from insurance companies
  • Provides renewal aging reports
  • Helps you never miss a renewal opportunity

How much does Mine Insurance software cost?

Mine Insurance offers flexible pricing plans based on your requirements. We offer annual subscription plans with attractive 3 modules. For detailed pricing information and a customized quote, please contact our sales team at +91 78789 72727 or visit our Contact Us page.

Are there any hidden charges or additional fees?

No hidden charges! Our pricing is completely transparent. The subscription fee includes software access, regular updates, cloud storage, mobile apps, and basic support. Implementation and data migration support are provided during onboarding. SMS and WhatsApp credits may have separate nominal charges based on usage.

What payment methods do you accept?

We accept multiple payment methods including bank transfers, online payments, and cheques. Annual subscriptions can be paid in advance. Contact our sales team for detailed payment information and invoicing.

Is my data secure in Mine Insurance?

Absolutely! We take data security very seriously. Your data is protected with:

  • SSL encryption for all data transmission
  • Regular automated backups (daily backups)
  • Role-based access control and user permissions
  • Secure cloud infrastructure with 99.9% uptime
  • Compliance with data protection standards

How long does implementation take?

Implementation typically takes one working days depending on the teams understanding. Our implementation process includes:

  • User account setup and permissions
  • Training for you and your team
  • Testing and go-live support

Do I need to install any software?

No installation required! Mine Insurance is a cloud-based web application. You can access it from any device with an internet connection and a web browser (Chrome, Firefox, Safari, Edge). For mobile access, you can download our Android or iOS apps from respective app stores.

What are the system requirements?

Minimal system requirements:

  • Internet connection (broadband recommended)
  • Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
  • For mobile: Android 5.0+ or iOS 11.0+
  • No specific hardware requirements

Is automatic backup available?

Yes! We perform automatic daily backups of all your data. Your data is stored redundantly across multiple secure servers to ensure maximum safety and availability. In case of any issue, we can quickly restore your data from backups.

What kind of support do you provide?

We provide comprehensive support including:

  • Phone support during business hours
  • Email support (response within 24 hours)
  • WhatsApp support for quick queries
  • Remote assistance via UltraViewer/AnyDesk
  • Regular training webinars

Do you provide training?

Yes! We provide comprehensive training during implementation and ongoing support. Training includes:

  • Initial onboarding training for admin and users
  • Regular announcement on new features
  • Regular webinars on new features
  • One-on-one training sessions as needed

How often do you release updates?

We regularly release updates with new features, enhancements, and bug fixes. Major updates are released quarterly, while minor updates and security patches are deployed as needed. All updates are automatic and require no action from your side - you always have access to the latest version.

Can I request custom features?

Yes! We value customer feedback and regularly add new features based on user requests. If you need a specific feature or customization, please reach out to our support team. We evaluate all feature requests and implement those that benefit the broader user base. Custom development for specific requirements can be discussed separately with other product options.

How can I contact support?

You can reach our support team via:

Can multiple users access the system simultaneously?

Yes! Mine Insurance supports multi-user access with role-based permissions. You can create separate accounts for your team members (staff, sales team, sub-brokers) and control what data and features each user can access. Multiple users can work in the system simultaneously without any conflicts.

How does the commission management work?

Our commission management system handles complex commission structures including:

  • Multiple commission slabs based on product, premium, vehicle type, etc.
  • Automatic commission calculation based on configured rules
  • Commission tracking for receivables and payables
  • Brokerage reconciliation with insurance companies
  • Detailed commission reports and payout tracking

Still Have Questions?

Our team is here to help! Get in touch with us for personalized assistance.

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